Our Commitment
Tailored Care Solutions is dedicated to making our website accessible to the widest possible audience, regardless of ability or technology. We are actively working to increase the accessibility and usability of our website and, in doing so, adhere to many of the available standards and guidelines.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. Our website has been designed and tested to meet the following standards:
What This Means
- WCAG 2.2 Level AA: We meet all Level A and Level AA success criteria, including the latest 2.2 additions
- ADA Compliant: Meets Americans with Disabilities Act requirements for digital accessibility
- Section 508: Compliant with U.S. federal accessibility standards
- EAA Ready: Prepared for European Accessibility Act deadline (June 28, 2025)
- AODA: Exceeds Ontario's Accessibility for Ontarians with Disabilities Act requirements
Accessibility Features
Our website includes the following accessibility features to support users with diverse needs:
⌨️ Keyboard Navigation
All website functionality is available using a keyboard alone, with visible focus indicators.
🔊 Screen Reader Support
Compatible with JAWS, NVDA, VoiceOver, and TalkBack screen readers.
🎯 Skip Navigation
Skip links allow keyboard users to bypass repetitive navigation and jump directly to main content.
👆 Touch-Friendly
All interactive elements meet minimum 24x24px touch target sizes (44x44px on mobile).
🎨 High Contrast
Enhanced visibility with high contrast mode support and proper color contrast ratios.
⏸️ Reduced Motion
Respects user preferences for reduced motion to prevent vestibular disorders.
📝 Form Accessibility
Clear labels, error messages, and instructions for all form fields.
🏗️ Semantic HTML
Proper heading structure, ARIA landmarks, and meaningful element names.
Assistive Technologies Supported
Our website has been tested and optimized for use with the following assistive technologies:
Screen Readers
- JAWS (Job Access With Speech) - Windows
- NVDA (NonVisual Desktop Access) - Windows
- VoiceOver - macOS, iOS
- TalkBack - Android
Browsers
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Apple Safari (latest version)
- Microsoft Edge (latest version)
- Mobile browsers (iOS Safari, Chrome Mobile)
Operating Systems
- Windows (10 and later)
- macOS (latest versions)
- iOS (latest versions)
- Android (latest versions)
Known Limitations
Despite our best efforts to ensure accessibility, there may be some limitations. We are aware of the following:
- Some PDF documents may not be fully accessible. We are working to make all documents accessible or provide accessible alternatives.
- Third-party embedded content (videos, widgets) may not be fully accessible. We are working with providers to improve this.
- Some older content may not meet current accessibility standards. We are systematically reviewing and updating legacy content.
If you encounter an accessibility barrier, please let us know so we can address it promptly.
Third-Party Content
We strive to ensure that all content and features on our website are accessible. However, some third-party content and services may not be fully under our control. This includes:
- Social media feeds and embedded posts
- Video content from external platforms
- Payment processing interfaces
- Chat and communication widgets
We actively work with our third-party providers to ensure their services meet accessibility standards.
Assessment & Testing
We use a combination of automated testing, manual evaluation, and user testing to ensure accessibility:
Testing Methods
- Automated Testing: Regular scans with axe DevTools, WAVE, and Lighthouse
- Manual Testing: Keyboard navigation, screen reader testing, and visual inspection
- User Testing: Feedback from users with disabilities
- Expert Review: Evaluation by accessibility specialists
Latest Assessment
Date: October 16, 2025
Method: Comprehensive WCAG 2.2 Level AA audit
Result: Fully Conformant
Assessor: Internal Development Team
Ongoing Efforts
Accessibility is an ongoing commitment. We continuously work to improve the accessibility of our website through:
- Regular Audits: Quarterly accessibility assessments
- Staff Training: Ongoing education for our development and content teams
- User Feedback: Active incorporation of feedback from users with disabilities
- Technology Updates: Keeping up with the latest accessibility standards and best practices
- Content Review: Regular review and remediation of existing content
Feedback & Contact Information
We welcome your feedback on the accessibility of Tailored Care Solutions. Please let us know if you encounter accessibility barriers:
- Email: accessibility@tailoredcaresolutions.ca
- Phone: (416) 555-0123
- Mailing Address: Tailored Care Solutions, Greater Toronto Area, Ontario, Canada
- Response Time: We aim to respond to accessibility feedback within 2 business days
When contacting us, please include:
- The web page or feature you're having trouble with
- A description of the problem
- The assistive technology you're using (if applicable)
- Your contact information
Alternative Formats & Assistance
If you require information from our website in an alternative format or need assistance accessing our services, please contact us. We can provide:
- Large print documents
- Accessible electronic formats
- Audio descriptions
- Personal assistance over the phone
- Sign language interpretation (with advance notice)
Legal & Compliance
This accessibility statement applies to tailoredcaresolutions.ca and demonstrates our commitment to digital accessibility through compliance with:
- Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
- Americans with Disabilities Act (ADA) Title III
- Section 508 of the Rehabilitation Act
- European Accessibility Act (EAA) - EN 301 549
- Accessibility for Ontarians with Disabilities Act (AODA)
Date of Compliance: October 16, 2025
Next Review: January 16, 2026
Formal Complaints
If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:
Canada
Canadian Human Rights Commission
Website: www.chrc-ccdp.gc.ca
Ontario
Accessibility Directorate of Ontario
Website: ontario.ca/accessibility
Accessibility Statement Updates
This accessibility statement was created on October 16, 2025 and is reviewed and updated quarterly to reflect our ongoing accessibility improvements and compliance status.
Version History:
- v1.0 - October 16, 2025: Initial publication, WCAG 2.2 Level AA compliance achieved