Privacy Policy
Last Updated: January 2024
1. Information We Collect
Tailored Care Solutions collects personal information necessary to provide home care consultation services, including:
- Contact information (name, email, phone number, address)
- Health and care needs information
- Family member information relevant to care planning
- Communication preferences
2. How We Use Your Information
We use your personal information to:
- Provide personalized care consultation services
- Match you with appropriate care providers
- Communicate about your care plan and services
- Process payments and maintain records
- Comply with legal and regulatory requirements
3. Information Sharing
We do not sell your personal information. We may share information with:
- Vetted care providers to facilitate services
- Healthcare professionals involved in your care
- Legal authorities when required by law
- Service providers who assist our operations (under strict confidentiality)
4. PIPEDA Compliance
As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have rights to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent for non-essential uses
- File complaints with the Privacy Commissioner of Canada
5. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encrypted data transmission and storage
- Limited access on a need-to-know basis
- Regular security assessments
- Staff training on privacy protection
6. Contact Information
For privacy-related questions or to exercise your rights:
Privacy Officer
Tailored Care Solutions
Email: privacy@tailoredcaresolutions.ca
Phone: (416) 599-9910