Frequently Asked Questions

The initial consultation is completely free with no obligation. We believe in earning your trust through excellent service, not binding agreements. During this consultation, we'll assess your needs, answer your questions, and explain how we can help your family.

We typically respond within 4 hours during business days (Monday-Friday 8AM-6PM, Saturday 9AM-3PM). For urgent situations, we can often arrange same-day consultations. If you need immediate assistance, please call us directly.

We serve the entire Greater Toronto Area including Mississauga, Brampton, Markham, Richmond Hill, Vaughan, and surrounding areas. We also offer virtual consultations for families anywhere in Ontario. In-home visits are available throughout our service area.

Healthcare coordination is a service that helps seniors and their families navigate the complex healthcare system. We act as your advocate, helping with appointment scheduling, medication management, communication between healthcare providers, care transitions, and ensuring your loved one receives the best possible care.

While home care providers offer hands-on assistance with daily activities, we focus on coordinating all aspects of healthcare management. We ensure all healthcare providers communicate effectively, manage medical records, schedule appointments, and advocate for your loved one's needs. Many families use both services together.

Absolutely. Transition support is one of our core services. We work with hospital discharge planners, arrange home care services, coordinate follow-up appointments, ensure medications are properly managed, and help families prepare the home environment for their loved one's return.

We offer flexible pricing to meet different needs. Our services are available as monthly care coordination packages, hourly consultation rates, or project-based fees for specific situations like hospital discharge planning. Contact us for a personalized quote based on your family's specific needs.

Some extended health insurance plans cover healthcare coordination services. We can provide detailed invoices that you can submit to your insurance provider. We recommend checking with your insurance company about coverage for healthcare management or care coordination services.

We take privacy very seriously. We are fully compliant with PHIPA (Personal Health Information Protection Act) and PIPEDA. All personal health information is encrypted, stored securely on Canadian servers, and only accessible to authorized staff members directly involved in your care coordination.

Yes, with the client's consent. We offer a dedicated family portal where authorized family members can view care plans, communicate with our team, and stay updated on their loved one's healthcare journey. Each family member receives their own secure login credentials.